The verdict
BigScoots is a boutique, highly-rated managed hosting provider specializing in high-traffic WordPress publishers and e-commerce brands, known for genuinely fast human support and fully managed server administration.
The full picture
BigScoots is a small Chicago-based host, founded in 2011, that has built a disproportionate reputation among professional bloggers and content publishers on one thing: support that behaves like a retained systems administrator rather than a helpdesk. Its fully managed WordPress plans come with what the company calls truly managed support, meaning the team will debug your plugin conflict, tune your database, fix your caching configuration and optimise your Core Web Vitals, not just confirm the server is up.
Technically the platform is well-built — NVMe storage, LiteSpeed or NGINX depending on the plan, Redis object caching, per-site isolation, free CDN and daily backups — but the architecture is not what customers rave about. They rave about tickets answered in minutes by someone who then actually fixes the problem.
The company stays deliberately small, which is both the product and the limitation. There is no enterprise tier, no global data centre network beyond a handful of United States and European locations, and pricing starts well above shared hosting. For a mid-size content site earning real money from advertising, it is one of the highest-rated hosts anywhere.
What you get
- Fully managed server admin
- Real human 24/7 support
- High-traffic optimized stack
- Free migrations
- Daily off-site backups
Every hosting type it sells
| Product | From | What it is |
|---|---|---|
| Fully managed WordPress | $34.95/mo | The flagship product, with hands-on optimisation support included. |
| Managed VPS | $24.95/mo | Dedicated resources with full management by the BigScoots team. |
| Shared hosting | $5.95/mo | Entry cPanel plans, a secondary part of the business. |
| Dedicated servers | $179/mo | Single-tenant hardware, fully managed. |
Plans & pricing
- 1 Site
- Fully Managed
What the price actually costs you
- Managed plans start around $35 a month — well above shared hosting, well below enterprise.
- Pricing is transparent with no introductory cliff.
- Support labour is included rather than billed, which is the main value.
- Month-to-month billing is available without a long contract.
Technical specification
| Control panel | Custom managed dashboard, cPanel on shared plans |
|---|---|
| Web server | NGINX or LiteSpeed depending on plan, tuned per site |
| Storage | NVMe SSD |
| Caching | Redis object caching and server-level page caching, configured for you |
| Backups | Daily automated backups with retention and free restores |
| Staging | Yes, on managed plans |
| CDN | Free CDN included on managed plans |
| Support model | Truly managed — the team fixes application-level problems, not just server issues |
| Migration | Free white-glove migration performed by engineers |
| Data centres | United States and Europe |
| Uptime SLA | 99.9% with proactive monitoring |
Performance in practice
Fast, and more importantly tuned. Because the team configures caching, object caching and PHP settings for your specific site rather than shipping a generic default, real-world Core Web Vitals on BigScoots plans are often better than on technically similar platforms. NVMe storage and per-site isolation keep things consistent under advertising-driven traffic spikes, which is the workload the company is built around.
Infrastructure & support
Support channels
- 24/7 live chat (human)
- Ticket system
Data centers
- United States
- United Kingdom
- Netherlands
Security & compliance
- Daily automated backups with free restores performed by support
- Per-site isolation preventing cross-account contamination
- Server hardening, firewall and malware scanning managed by the team
- Free SSL with automatic renewal
- Hands-on remediation if a site is compromised, included in the support model
Moving a site in
Free white-glove migrations performed by BigScoots engineers, including scheduling, testing and post-migration optimisation. This is one of the smoothest migration experiences available at any price.
The trade-off
In its favour
- Outstanding, fast human support
- Great for high-traffic publishers
- Fully managed, hands-off experience
Worth knowing
- Higher price point
- Smaller-scale operation than giants
Who should look elsewhere
- Budget buyers or hobby projects
- Sites needing many global origin regions
- Enterprise procurement requiring formal SLAs and account management
- Non-WordPress applications, which are not the focus
The company behind it
| Ownership | Privately held, independent, deliberately small |
|---|---|
| Headquarters | Chicago, Illinois, United States |
| Founded | 2011 |
| Scale | A focused customer base of publishers, bloggers and small businesses |
| Notable | Consistently top-rated for support among professional blogging communities |
How it got here
- 2011 Founded in Chicago as a boutique managed hosting provider.
- 2016 Introduces fully managed WordPress plans with hands-on support.
- 2019 Becomes a widely recommended host in professional blogging communities.
- 2021 Moves the fleet to NVMe storage with Redis object caching.
- 2023 Expands managed plan tiers for high-traffic advertising-funded publishers.
Common questions
Is BigScoots good for e-commerce?
Yes, it is widely used by high-traffic WooCommerce and publisher sites.
The bottom line
The host to buy when you want a systems administrator on retainer for the price of hosting. For a mid-size WordPress publisher, the hands-on support routinely pays for itself in avoided downtime and improved performance. Small, focused and very highly rated by the people who use it.