Heart Internet
UK-based hosting with free domains and a 30-day money-back guarantee.
The verdict
Heart Internet is a UK web host offering shared, VPS and reseller hosting from UK data centers, backed by UK-based phone and chat support. It is a popular choice for UK small businesses that want fast local performance and straightforward pricing.
The full picture
Heart Internet is a British host founded in Nottingham in 2003 that built a large customer base among United Kingdom small businesses, freelancers and web designers, particularly through its reseller platform. It was acquired by Host Europe Group and later by GoDaddy, before its customer base and platform came under the Stack Group umbrella alongside 20i and TSOHost.
That corporate history is the main thing a prospective customer should understand. Heart Internet has been through multiple ownership changes, and its customers have been migrated between platforms more than once, most recently onto infrastructure operated alongside 20i. The brand persists with shared hosting, managed WordPress, VPS, dedicated servers and reseller accounts aimed at the United Kingdom market.
The product itself is conventional: United Kingdom data centres, free domain on annual plans, unlimited bandwidth, cPanel or a custom panel depending on product, and a 30-day money-back guarantee. For a British small business it is a reasonable option, though 20i, which shares the same infrastructure operator, is generally the stronger product of the pair.
What you get
- UK data centers
- Free domain name included
- Free SSL certificates
- cPanel & Softaculous included
- 24/7 UK-based support
- Reseller hosting available
Every hosting type it sells
| Product | From | What it is |
|---|---|---|
| Shared hosting | $3.99/mo | UK-hosted plans with a free domain on annual terms. |
| WordPress hosting | $5.99/mo | Managed WordPress with automatic updates. |
| VPS hosting | $19.99/mo | Virtual servers with root access in UK data centres. |
| Dedicated servers | $99/mo | Bare metal with managed support options. |
| Reseller hosting | $14.99/mo | White-label accounts, historically a core product. |
Plans & pricing
- 1 Website
- Unlimited bandwidth
- Free domain
- Unlimited websites
- Unlimited SSD storage
- Free SSL
- Priority support
- Enhanced resources
- Free CDN
What the price actually costs you
- Pricing is in pounds sterling with UK VAT.
- Introductory rates renew higher, following the standard pattern.
- A free domain is included on annual and longer terms.
- A 30-day money-back guarantee applies.
Technical specification
| Control panel | Custom control panel, with cPanel on some products |
|---|---|
| Data residency | United Kingdom data centres |
| Storage | SSD across current plans |
| Bandwidth | Unlimited on shared hosting under fair use |
| PHP versions | PHP 7.x and 8.x |
| Backups | Available, included on higher tiers |
| Mailboxes included with hosting plans | |
| Reseller | Established white-label platform for UK designers |
| Support | UK-based support with 24/7 availability |
| Uptime SLA | 99.9% target |
Performance in practice
Adequate for a United Kingdom audience, with local data centres providing short round trips. The stack is conventional with no LiteSpeed or edge caching included, so performance is ordinary shared hosting. Since the platform now shares infrastructure operation with 20i, the technical gap between the two brands has narrowed.
Infrastructure & support
Support channels
- 24/7 UK phone support
- 24/7 live chat
- Email ticketing
Data centers
- United Kingdom (Gloucester)
- United Kingdom (London)
Security & compliance
- Free SSL included on current hosting plans
- UK data residency for organisations with local requirements
- Server-level firewall and malware scanning
- DDoS protection at the network level
- Backups with restore on higher tiers
Moving a site in
Migration assistance is available through support with standard transfer tooling. Given the platform consolidation history, confirm which infrastructure your account will sit on before migrating in.
The trade-off
In its favour
- Strong UK-based support reputation
- Competitive pricing with free domain
- Good option for UK-targeted SEO
Worth knowing
- Limited data center locations outside the UK
- Renewal prices increase after the first term
- Fewer advanced developer tools than niche hosts
Who should look elsewhere
- Audiences outside the United Kingdom
- Buyers who want stability of ownership and platform
- Performance-focused sites wanting LiteSpeed or edge caching
- Developers wanting Git workflows and modern staging
The company behind it
| Ownership | Stack Group, following earlier Host Europe and GoDaddy ownership |
|---|---|
| Headquarters | Nottingham, United Kingdom |
| Founded | 2003 |
| Scale | Historically hundreds of thousands of UK domains and sites |
| Sister brands | 20i, TSOHost, Stack Group |
How it got here
- 2003 Founded in Nottingham serving UK small businesses and designers.
- 2011 Acquired by Host Europe Group.
- 2017 Passes to GoDaddy through the Host Europe acquisition.
- 2021 Customer base and platform move under Stack Group alongside 20i.
- 2023 Consolidation onto shared infrastructure with the 20i platform continues.
Common questions
Is Heart Internet UK-based?
Yes, Heart Internet is a UK hosting provider with UK data centers and UK-based support teams.
Does Heart Internet offer reseller hosting?
Yes, Heart Internet offers dedicated reseller hosting plans with WHM/cPanel management.
The bottom line
A long-established British brand that has changed hands repeatedly and now shares an operator with 20i. Fine for a United Kingdom small business site, but compare it directly against 20i, which generally offers more for the money on the same infrastructure family.